Contact Information
If you have any questions about our products, orders, shipping, returns, refunds, sizing, or any other matter, please contact us using the details below.
Business Information
Trading Name: Pure Leather Jacket
Legal Business Name: HILYA LTD
Company Registration Number: 16598051
Registered in: England and Wales
Website: pureleatherjacket.co.uk
Pure Leather Jacket is a trading name operated by HILYA LTD, a private limited company registered in England and Wales.
Customer Support
Email: support@pureleatherjacket.co.uk
Phone / WhatsApp: +44 7877 189477
Our customer support team is available to assist with:
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Product enquiries
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Sizing and measurements
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Order status
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Shipping and tracking
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Returns and exchanges
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Refund enquiries
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Damaged or incorrect items
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Custom and made-to-order jackets
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General customer service enquiries
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
Business / Correspondence Address
HILYA LTD
Office 13537
182–184 High Street North
London
United Kingdom
E6 2JA
Registered Office
HILYA LTD
Company No. 16598051
PO Box 4385
16598051 – Companies House Default Address
Cardiff
CF14 8LH
United Kingdom
The registered office above reflects the company's current address recorded at Companies House.
Returns Address
Please do not send returns to our registered office or business address without prior authorisation from our customer support team.
Our return and workshop address may be different from the addresses listed above.
If you wish to return an item, please contact us first at:
support@pureleatherjacket.co.uk
Please include your order number and reason for return.
Once your return request has been reviewed and approved, we will provide you with the correct return address and return instructions.
Please review our Return and Refund Policy before sending any item back.
Unauthorised returns may result in delays in processing your return, exchange, or refund.
European Union Customers
We sell products to customers in various international markets, including eligible destinations within the European Union.
EU customers can contact us regarding products, orders, cancellations, returns, refunds, complaints, or applicable consumer rights using the following details:
Trading Name: Pure Leather Jacket
Legal Business Name: HILYA LTD
Company Registration Number: 16598051
Email: support@pureleatherjacket.co.uk
Phone / WhatsApp: +44 7877 189477
Business / Correspondence Address:
Office 13537, 182–184 High Street North, London, United Kingdom, E6 2JA
Nothing in our policies or elsewhere on our website is intended to limit or exclude any mandatory consumer rights available under applicable UK or EU consumer law.
Complaints
If you have a complaint regarding an order, product, delivery, return, refund, or our customer service, please contact us at:
support@pureleatherjacket.co.uk
Please provide:
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Your full name
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Order number
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Email address used for your order
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A clear description of the issue
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Photographs or other supporting evidence, where relevant
We aim to review and respond to customer enquiries and complaints as promptly as reasonably possible.
Contact Us
Pure Leather Jacket
A trading name of HILYA LTD
Company Registration Number: 16598051
Registered in England and Wales
Website: pureleatherjacket.co.uk
Email: support@pureleatherjacket.co.uk
Phone / WhatsApp: +44 7877 189477
Business / Correspondence Address:
Office 13537
182–184 High Street North
London
United Kingdom
E6 2JA
For returns, please contact us before sending any product back, as our return/workshop address may be different.