Return and Refund Policy
At Pure Leather Jacket, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, the item must:
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Be in the same condition in which you received it
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Be unworn, unused, and unwashed
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Have all original tags attached
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Be returned in its original packaging
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Be free from stains, perfume, smoke, pet hair, damage, or alterations
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Include your order number or proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
Before sending any item back, please contact our customer support team at:
Email: support@pureleatherjacket.co.uk
WhatsApp: +44 7877 189477
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return
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Photographs, if the item is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with the appropriate return/workshop address and return instructions.
Please do not send a return to the address shown on our website unless specifically instructed by our support team.
Items returned without prior authorisation may not be accepted.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is generally responsible for the cost of returning the item.
Original shipping charges may not be refundable except where required by applicable consumer law.
If an item is faulty, damaged, defective, or incorrect due to an error on our part, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return shipping costs.
We strongly recommend using a tracked and insured shipping service when returning an item. Pure Leather Jacket cannot be responsible for return parcels lost or damaged while being sent back to us.
Size and Fit Returns
Please check the size chart and product measurements carefully before placing your order, as sizing may vary between UK, US, European, and international standards.
If you are unsure about your size, please contact us before ordering and we will be happy to assist.
If you wish to return a correctly supplied item because of a sizing or fit issue, the return will normally be treated as a change-of-mind return and the customer will be responsible for the return shipping cost.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, significantly different from its description, or you have received the wrong product, please contact us as soon as possible at support@pureleatherjacket.co.uk.
Please provide clear photographs showing the issue together with your order number.
Once we have reviewed the information, we will work with you to provide an appropriate solution, which may include a replacement, repair, exchange, or refund depending on the circumstances and your applicable legal rights.
Custom-Made and Personalised Items
Products that are made specifically to your measurements, customised, personalised, altered, engraved, or manufactured according to your individual specifications are generally not eligible for change-of-mind returns or exchanges.
However, this does not affect your rights if the custom-made item is faulty, damaged, incorrect, or not as described.
Please carefully confirm all measurements, colours, customisation details, and specifications before approving a custom order.
Sale and Promotional Items
Purchasing an item during a sale, discount, or promotional event does not remove any consumer rights that may apply to your purchase.
Eligible standard products purchased during a sale may be returned in accordance with this policy, provided they meet our return conditions.
Custom-made or personalised products remain subject to the exclusions described above.
Exchanges
If you would like a different size, colour, or product, please contact our support team.
Where possible, we may assist with an exchange. However, the quickest method is usually to return the eligible item and place a new order for your preferred product once the return has been approved.
Any difference in product price or applicable shipping charges may need to be paid separately.
UK Customers – Right to Cancel
If you are a UK consumer purchasing goods online, you may have a statutory right to cancel your order within 14 days of receiving the goods, without having to provide a reason, subject to applicable exceptions.
After notifying us of your cancellation, you should return the goods within the applicable statutory return period.
You may inspect or try on an item in the same way you reasonably would in a physical shop. However, we may be entitled to reduce a refund if the value of the product has been diminished because it has been handled beyond what is reasonably necessary to inspect it.
Certain products, including goods made to your specifications or clearly personalised for you, may be excluded from the statutory change-of-mind cancellation right.
Nothing in this policy is intended to limit or exclude any rights you have under applicable UK consumer law.
Refunds
Once your return has been received, we will inspect the item and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time before the refunded amount appears in your account.
Where applicable under UK consumer law, eligible standard outbound delivery charges will also be refunded.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:
support@pureleatherjacket.co.uk
Refund Deductions
Where permitted by applicable law, we may make a reasonable deduction from a refund if an item:
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Has been worn beyond what is necessary to check the fit
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Has been washed or altered
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Has missing tags or accessories
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Has been damaged after delivery
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Contains stains, odours, perfume, smoke, or other signs of use
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Has materially reduced in value because of unnecessary handling
We will not make deductions where doing so would conflict with your statutory consumer rights.
Order Cancellations
If you wish to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request, but once an order has entered production, been customised, or been dispatched, cancellation may no longer be possible.
For customised or made-to-measure products, cancellation may not be available once production has started.
Returned or Refused Deliveries
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because:
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An incorrect or incomplete address was provided
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Delivery was repeatedly unsuccessful
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The parcel was refused
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The parcel was not collected from the carrier
additional shipping charges may apply before the order can be resent.
Any refund for a returned parcel will be handled in accordance with this policy and applicable consumer law.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Pure Leather Jacket
Email: support@pureleatherjacket.co.uk
WhatsApp: +44 7877 189477
Website: pureleatherjacket.co.uk
Our return/workshop address is different from our general contact address and will be provided after your return request has been reviewed and approved.