Shipping Policy
At Pure Leather Jacket, we aim to provide a reliable, secure, and convenient delivery experience to customers in the UK and around the world.
Please read this Shipping Policy carefully before placing your order.
Worldwide Shipping
We offer shipping to customers in the United Kingdom and many international destinations worldwide.
Shipping availability for your destination will be confirmed at checkout.
Certain countries, regions, or addresses may be unavailable due to courier restrictions, customs regulations, sanctions, security concerns, or other circumstances outside our control.
Shipping Charges
Many of our products qualify for free worldwide tracked shipping where this is specifically stated on the product page.
For products or destinations where free shipping is not available, the applicable shipping charge will be displayed during checkout before you complete your purchase.
The amount charged may depend on:
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Delivery destination
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Product type
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Parcel size and weight
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Shipping method
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Courier availability
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International shipping requirements
The final shipping charge displayed at checkout will apply to your order.
Order Processing
Orders are prepared for dispatch after successful payment and order verification.
Processing times may vary depending on:
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Product availability
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Whether the item is ready to ship
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Whether the item is made to order
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Customisation requirements
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Size or colour availability
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Order verification
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Weekends and public holidays
Once your order has been dispatched, you will normally receive shipping or tracking information where available.
Please note that processing time and delivery/transit time are separate.
Ready-to-Ship Products
Products that are currently in stock will normally be prepared and dispatched as soon as reasonably possible after payment and order verification.
The estimated delivery window may be shown on the relevant product page or during checkout.
Delivery estimates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Made-to-Order Products
Some of our leather and suede jackets are produced or prepared to order, particularly where a particular size, colour, style, or specification is not currently in stock.
Made-to-order products require additional production time before dispatch.
Depending on the particular product, estimated production and delivery periods may range from approximately 7 to 28 days, or as otherwise stated on the relevant product page.
Please always check the individual product description before ordering, as production times can vary from one jacket to another.
Custom-Made and Personalised Orders
Custom-made, made-to-measure, personalised, or specially altered products may require longer processing times.
Estimated production and delivery information will depend on:
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The requested design
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Measurements
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Materials
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Customisation
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Production complexity
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Availability of components
If additional information or measurements are required, production may not begin until those details have been received and confirmed.
Customers should carefully review all measurements and specifications before approving a custom order.
Estimated Delivery Times
Delivery times depend on the product, destination, courier, customs processing, and whether the item is ready-made or made to order.
Any delivery dates or timeframes shown on our website, product pages, checkout, order confirmation, or communications are estimates unless expressly guaranteed.
Orders may arrive earlier or later than the estimated delivery window.
Where a product page provides a specific delivery estimate, that product-specific estimate should be considered the most relevant estimate for that item.
Tracking
We use tracked delivery services where available.
Once your order has been dispatched, tracking information may be provided by email, SMS, through your customer account, or by the relevant shipping provider.
Please allow some time after receiving your tracking number for the courier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us at:
support@pureleatherjacket.co.uk
or via WhatsApp:
+44 7877 189477
Delivery Address
Orders will be shipped to the delivery address provided during checkout.
Customers are responsible for ensuring that the delivery information entered is complete and accurate, including:
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Full name
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House/building number
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Street address
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City
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County/state/region where applicable
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Postal or ZIP code
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Country
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Telephone number where requested
Please review your address carefully before submitting your order.
If you notice an address error after ordering, contact us immediately.
We will try to update the address where possible, but we cannot guarantee changes once an order has entered processing or has been dispatched.
Incorrect or Incomplete Addresses
Pure Leather Jacket is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.
If a parcel is returned because of an incorrect or incomplete address, unsuccessful delivery, non-collection, or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.
Any refund request relating to a returned parcel will be handled according to our Return and Refund Policy and applicable consumer law.
Signature on Delivery
For security reasons, certain orders may require a signature upon delivery.
Signature requirements may depend on:
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Order value
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Courier
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Delivery destination
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Product type
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Fraud-prevention requirements
Please ensure that someone is available to receive the parcel when required.
Missed Deliveries
If no one is available to receive the parcel, the courier may:
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Attempt delivery again
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Leave instructions for redelivery
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Deliver the parcel to a nearby collection point
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Hold the parcel at a local depot
It is the customer's responsibility to follow the courier's instructions and collect or rearrange delivery within the specified period.
If a parcel is returned to us because it was not collected or delivery was repeatedly unsuccessful, additional shipping charges may apply before reshipment.
Refused Deliveries
Please do not refuse a parcel solely because you wish to return the product.
If you want to return an order, please accept delivery and contact us according to our Return and Refund Policy.
A parcel refused without prior agreement may be returned by the courier, and additional shipping or handling costs may apply where permitted by applicable law.
International Orders
We ship internationally to many destinations.
International orders may take longer due to:
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Customs inspections
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Import procedures
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Local courier networks
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Security checks
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Public holidays
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International transportation delays
Delivery times vary considerably between countries.
Where available, the estimated delivery timeframe displayed at checkout or on the relevant product page should be used as your primary delivery estimate.
Global-e Orders
For certain international purchases, our website may use Global-e to facilitate international checkout, payment, shipping, duties, taxes, or related services.
Where your checkout identifies Global-e as the merchant of record, your international transaction may also be subject to Global-e's applicable terms, conditions, and privacy practices.
The information displayed during your checkout will explain the terms applicable to that particular transaction.
Customs Duties, Import Taxes and Fees
International orders may be subject to:
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Import duties
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VAT or sales tax
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Customs charges
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Brokerage fees
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Handling charges
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Other local government fees
Depending on your destination and checkout method, some or all of these charges may be collected during checkout.
Where duties or taxes are not collected in advance, the customer may be required to pay them directly to the courier or local customs authority before delivery.
Pure Leather Jacket does not control charges imposed by foreign customs authorities.
Customers are responsible for checking applicable import requirements in their country before ordering, except where responsibility is otherwise allocated during checkout or under applicable law.
Customs Delays
International parcels may occasionally be delayed by customs authorities.
Customs processing times are outside our direct control, and we cannot guarantee how quickly an individual parcel will be released.
Customers should promptly provide any information requested by the courier or customs authority to avoid unnecessary delays.
Delivery Restrictions
Some products or destinations may be subject to shipping restrictions.
We reserve the right to decline or cancel an order where delivery cannot reasonably or legally be completed.
If we cancel an order for this reason after receiving payment, the appropriate amount will be refunded to the original payment method.
Multiple-Item Orders
If your order contains several products, they may occasionally be dispatched separately depending on stock location, availability, production time, or logistical requirements.
You may therefore receive more than one parcel or tracking number.
There will normally be no need to take action unless we contact you for additional information.
Pre-Order Products
Products marked as Pre-Order are not necessarily available for immediate dispatch.
Any expected availability or delivery date shown for a pre-order product is an estimate and may change due to production, supplier, or transportation circumstances.
If a material delay occurs, we may contact you with updated information where appropriate.
Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances outside our reasonable control, including:
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Severe weather
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Customs processing
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Courier disruption
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Transportation delays
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Public holidays
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Strikes
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Supply-chain disruption
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Natural disasters
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Government restrictions
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Incorrect delivery details
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High seasonal demand
If your order appears significantly delayed, please contact us with your order number and we will assist in investigating the shipment.
Lost Parcels
If tracking indicates that a parcel may be lost, please contact us at:
support@pureleatherjacket.co.uk
Please provide your:
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Full name
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Order number
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Delivery address
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Tracking number, if available
We may need to open an investigation with the courier before confirming that a parcel has been lost.
If the courier confirms the parcel as lost, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check around your property and any safe delivery locations.
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Ask household members or neighbours whether they accepted the parcel.
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Review any delivery photograph or courier notification.
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Contact the courier for additional delivery information.
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Contact us if the parcel still cannot be located.
We will assist with an appropriate courier investigation where necessary.
Damaged Parcels
Please inspect your order promptly after delivery.
If your parcel or product arrives damaged, contact us as soon as possible at:
support@pureleatherjacket.co.uk
Please provide:
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Your order number
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Photographs of the external packaging
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Photographs of the shipping label
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Clear photographs showing the damaged product
Please retain the original packaging until the matter has been reviewed, as the courier may require photographs or other evidence.
Damaged or defective products will be handled according to our Return and Refund Policy and your applicable consumer rights.
Changes or Cancellations Before Dispatch
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request, but changes cannot be guaranteed once:
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Processing has started
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Custom production has started
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The parcel has been prepared for shipment
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The order has been handed to the courier
Custom-made and personalised products may be subject to additional cancellation restrictions once production has started.
Returns Are Not Sent to Our Contact Address
Our return/workshop address is different from our general contact address.
Do not send a product back to an address displayed on our website unless our support team has specifically instructed you to do so.
Before returning any product, please contact us and follow the process described in our Return and Refund Policy.
Unauthorised returns may cause delays in processing your refund or exchange.
Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any statutory rights available to consumers under applicable law.
Where applicable consumer law provides greater protection than this policy, those statutory rights will apply.
Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact:
Pure Leather Jacket
Website: pureleatherjacket.co.uk
Email: support@pureleatherjacket.co.uk
WhatsApp: +44 7877 189477
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.